About midway through the income tax filing season, the Wisconsin Department of Revenue (DOR) is reporting productive numbers, including 3,000 taxpayers who have already taken advantage of a new service allowing individuals to e-file for free their Form 1 and Schedule H returns through the My Tax Account (MTA) portal.
DOR’s Tax Operations Bureau reported over 1 million or about 33% of Wisconsin individual income tax returns processed, with about 96.7% submitted electronically for an $784 average refund.
DOR’s customer service team numbers are ticking toward the positive as well, having already answered over 94,000 inquiries so far this year, assisting customers by phone, live chat, email, and in-person at DOR customer service centers statewide. Of these customer service inquiries, nearly 80,000 were by phone with a 1 minute 37 second average call hold time and a 99.81% call answer rate. This, in addition to 842,000 new user visits to DOR’s website and 14,000 views of the agency’s instructional videos.
There are free e-file services available through IRS Free File, the Volunteer Income Tax Assistance and Tax Counseling for the Elderly programs, serving those who qualify, and a new DOR e-file option for qualifying Wisconsin taxpayers through DOR’s My Tax Account (MTA) portal.
