Mews, an operating system used for hospitality and shared spaces, announced the acquisition of Madison’s DataChat on Tuesday.
It furthers Mews’ plan to use AI to help manage daily operations and free up worker time to focus more on guest experiences.
DataChat develops data-driven automation in retail, financial and telecommunications sectors, and is at the forefront of natural language processing, which enables computers to understand, interpret and generate human language. DataChat’s platform integration will accelerate Mews’ development of autonomous and semi-autonomous agents within its services.
“From bookings to check outs, every guest moment generates data — positioning hospitality among the world’s most insight-rich industries. The true opportunities lie in unlocking that data to power smarter, more intelligent operations,” Richard Valtr, founder of Mews, said in a statement. “With DataChat’s exceptional team and technology, we’re moving beyond systems that simply assist hoteliers — toward intelligent platforms that evolve in real time, learning from every interaction. With this step, Mews is defining the future of agentic hospitality.”
Mews aims to be at the forefront of an AI-first, agent-driven operating system that continuously learns.
