Today, U.S. Sen. Tammy Baldwin (D-WI) and Wisconsin Attorney General Josh Kaul called on Meta, owner of Facebook and Instagram, to answer for its poor customer service to Wisconsin small business owners attempting to regain access to their hacked Facebook and Instagram accounts. Recent reporting has documented Wisconsin small businesses are waiting weeks or months to regain access to their hacked account, threatening their ability to receive income.
While Meta provides self-help tools in need of customer service, the services are often inadequate for solving business issues and customers are left without access to their accounts, a news release stated. Small business users that pay for additional services from Meta and provide Meta with their financial information may be victims of financial fraud by those that hacked the account — compounding the harm they suffer from losing access to their account.
Sen. Baldwin also recently sounded the alarm on Meta’s failure to address malicious actors’ exploitation of its platforms — including Facebook and WhatsApp — to facilitate drug trafficking and human smuggling in the Western Hemisphere.
