J.D. Power released its 2024 Sustainability Index, evaluating electric utility customer awareness, support, engagement, and advocacy for local utilities’ climate sustainability programs and goals. Alliant Energy scored 29 points out of 100, up from 26 last year.
The report pertains to the 35 largest U.S. electric utility companies and cities, serving 500,000 or more residential customers each. The latest data shows a large, possibly increasing focus on sustainability for many firms, including utilities, coinciding with a lack of customer awareness surrounding those sustainability efforts — only 32 on a 100-point scale. Customers are almost three times more likely to name ‘energy prices’ as the top energy issue than to point to ‘environmental issues.’
