SERVPRO, a nationally renowned restoration company, has been helping Madison-area customers with specialty cleaning, construction, and other services since 1989. The former owner developed a solid financial partnership with business banker Matt Fink; when Fink took his banking expertise to Oak Bank, SERVPRO followed, and current owners, Sarah Pope and Jason Wilkinson, haven’t looked back since.
Completing the purchase of SERVPRO Madison in 2014, they had the same goal in mind as nearly all business owners. “We needed to grow,” says Pope. “In order to do that, we needed business loans to purchase the necessary equipment, vehicles and other assets.” That’s where Oak Bank entered the picture.
“We’re thankful that Oak Bank delivers a very personalized style of business,” says Pope. “Matt is always there for us every step of the way. Whether it might be something we need right away or something to help us prepare for the future, Matt is there to help us out. That level of personalization is what separates Oak Bank from the rest.
“We also love how Oak Bank provides a very small-town feel. When I walk through their doors, they know who I am. In most cases, I’m able to meet face to face with Matt or another experienced member of the team to get my needs addressed immediately. For a business owner wearing multiple hats, I can’t overstate how much I appreciate Oak Bank for always being there.”
With the help of Fink and Oak Bank’s treasury management team, SERVPRO has streamlined its business functions by using online and mobile banking tools. “We rely heavily on the mobile deposit feature,” Pope says. “Because I have so many places to be throughout the day, it’s not always easy to get to the bank. Mobile deposit allows someone in our office to take care of making the deposit, which makes my life so much easier.”
In fact, Pope is so impressed with the level of service she’s received while running her business, she also does her personal banking with Oak Bank. “Thanks to Oak Bank’s continued support of my business, I’ve been able to achieve many of the dreams I’ve set for myself in life,” says Pope. “I’ve even recommended my family to bring their business to Oak Bank.”
It’s that kind of personal connection that sets Oak Bank apart from the others. You can always count on an exceptional level of service that puts the needs of your business first. After all, Oak Bank truly believes, “You can’t be the best, if you’re only the same!”
