The COVID-19 pandemic changed the community bank landscape in Fitchburg and beyond. Oak Bank quickly adapted and enhanced its digital banking services for its business clients for convenience and safety.
“We put considerable effort into building lifelong, mutually beneficial relationships with clients,” says Terry Taylor, president of Oak Bank. “We invest a considerable amount of time developing an in-depth understanding of our client’s business and their strategic plan so that we can help them achieve their goals. Clients appreciate that we know them personally and they can call us at any time for advice or solutions to their challenges. In essence, we strive to be both high-tech and high-touch by incorporating convenient, time-saving electronic services into our personalized, client-centric culture.”
Business owners can take advantage of Oak Bank’s digital banking services from either their desktop or mobile devices without having to miss the human experience of interacting with their bankers.
When clients use the iBizBank Mobile app, they can view their account balances and transaction histories, pay their bills, approve and review transactions such as ACH, and much more. Similarly, Oak Bank also offers iBizBank Internet Banking, eXpressDeposit, Positive Pay, and ensures that domestic and international wires are processed securely.
Oak Bank continues to embrace new technologies and resources as the digital world evolves to ensure that its clients’ businesses are ahead of the curve.
“We try to offer the same digital services as larger, big-box banks to our clients combined with a community banking feeling so our clients know that they can rely on us,” says Stephanie East, cash management specialist. “We offer digital services to our clients to help them stay competitive in the business banking world.”
Oak Bank’s business bankers have received positive feedback for their digital services and hope to continue streamlining the process for new businesses.
“New clients who come to the bank are surprised that our digital services are as robust as the national banks, but our service, attention to detail, and access to specialists are much better,” says Linda Zimdars, senior vice president of business banking.
Keeping on top of the ever-changing industry brings opportunities for Oak Bank’s business bankers to provide new and improved services.
“Anyone can do it,” says Jim McNulty, senior vice president of business banking. “While we can also do much more remotely than ever before, it is still the people at Oak Bank who execute and support our digital tools that set us apart from the competition.”
