Donna M. Gray

Musing on the ‘most wonderful time of the year’

Happy holidays! ’Tis the season and we are jolly! The stores and...

The benefits of gratitude

Every year, we Americans set aside the fourth Thursday of November as...

Are we just working, or are we also listening?

A speaker I heard several years ago referenced famed motivator Zig Ziglar....

Learning to live in the moment

Charles Buxton, an English brewer, philanthropist, writer, and member of Parliament, said...

How to cultivate resilience

Webster’s dictionary defines resilience as the ability to bounce or spring back...

What does it even mean to ‘act your age’?

Not too long ago, I was preparing for a business trip. In...

The keys to great customer caring

My husband, Dave, and I were on a mission to find golf...

Customer service in a digital world

An ancient Chinese saying tells us that “To open a business is...

Make time serve you

Philip Dormer Stanhope, the fourth Earl of Chesterfield and an English writer,...

The power of enthusiasm in customer service

Walt Disney said, “Do what you do so well that they will...