Donna M. Gray, Author at In Business Madison

We live and work in an age of almost instant gratification. Customers...

Vacations and downtime are a must for maintaining a good work-life balance....

Like many others, I recently spent a recent cold, rainy weekend binge-watching...

I read somewhere that the mastery of change is the single skill...

William James, an American philosopher and psychologist, said, “The deepest principle of...

A big customer service challenge today is to identify exactly what customers...

Marie Kondo’s book, The Life Changing Magic of Tidying Up, and her...

It’s hard not to have cabin fever right now if you live...

Happy new year! Time flies when we’re having fun! It seems like...

Like some of you, I spent the past week end in a...

Donna M. Gray