Donna M. Gray

‘Can’t’ take a vacation from work? Think again

At a recent lunch meeting, a few business friends were discussing their...

Customer service skills that will bring ’em back

There’s an ancient Chinese saying: “To open a business is very easy;...

This unhappy mother wonders, what happened to customer care?

This past Mother’s Day weekend my husband, Dave, and I took a...

Motivation strategies that actually work

Having breakfast with business friends on a recent rainy, cold morning, it...

Family business is all relative

From neighborhood mom and pop stores to household names like Kohler, S.C....

Eureka! The art of finding solutions when and where you least expect them

Many of us attend seminars and industry educational events. Most of the...

Is your first impression also your last impression?

It takes only three to five seconds for someone to form a...

Why you should recognize and reward your workers

Mother Teresa said, “There is more hunger for love and appreciation in...

True value of an organized workspace

The urge to purge has hit me. After seeing many of my...

Pre-vacation strategies to make the return to work easier

Several business friends were lucky enough to take extended holiday vacations this...